Refund policy

Returns and Refunds

Requesting a return

You may request a return within 30 calendar days after delivery. To request a return, email support@wizshapor.com with your order number and the item you would like to return.

Please do not send anything before we approve your request and provide the correct return address and instructions. After you receive approval and the instructions, send the item within 14 calendar days.

Return condition

You may briefly try on the garment over clean underwear. To be eligible for a refund, the item must be clean, unwashed, unaltered, free of stains and odors, and have its original tags attached.

Return postage

For a fit or change-of-mind return, you pay the return postage. If we sent the wrong item or the item is defective, we pay the necessary return postage. We do not charge a restocking fee or deduct the original free outbound shipping charge from your refund.

Refunds

After we receive and inspect the return, we will initiate an approved refund to the original payment method within 7 business days after receipt.

Exchanges

For an exchange, return the original item first and place a separate new order.