Shipping Policy

  • We ship all orders within 3 business days of purchase.
  • Due to shipping delays with COVID-19, we cannot guarantee delivery dates.
  • We do not ship to FPOs, APOs, P.O. Boxes, Alaska, Hawaii, or Puerto Rico. We also do not ship outside of the United States.
  • If you ever have questions or concerns about your order, do not hesitate to reach out to our customer service team at


We only exchange goods if they are defective, damaged or it was the incorrect order. Otherwise, all of the orders are final sale and can’t be refunded. Please follow the instructions below.


Damaged order or incorrect order

If your order is damaged in transit, or you receive the incorrect order, please email support@wizshapor immediately after receiving the goods, and attach clear pictures of damaged goods or the wrong goods.


Quality issue

If you think there is a quality problem with the goods you received, please email immediately after receiving the goods and attach the production date and batch number of the goods you purchased (the production date and batch number of bottled tea and bottled sparkling water are near the bottle mouth, and the production date and batch of aluminum canned gas sparkling water code at the bottom of the bottle) so that we can track the specific batch of goods you received.